Support Coordinator

About us

Capacity Coordination Services Pty Ltd is a dedicated organisation committed to providing high-quality support coordination services to individuals with disability support needs. We work with our clients to develop personalised care plans and coordinate services that enable them to live independently and achieve their goals. Our mission is to empower individuals by connecting them with the right support and resources at the right time.

About the role

We are seeking a compassionate and organised Support Coordinator to join our team in Western Sydney, NSW on a full-time basis. This is an integral role within our community services organisation, where you will act as a vital link between clients and the support services they require. As a Support Coordinator, you will be responsible for assessing client needs, developing individualised support plans, and ensuring clients receive coordinated, person-centred care. This role offers the opportunity to make a meaningful difference in the lives of vulnerable individuals within the aged and disability support sector.

Applications are welcome from candidates with valid Australian work rights. Visa sponsorship opportunities may be considered for exceptional candidates where eligibility requirements can be met.

What you’ll be doing

• Coordinating and arranging appropriate services and supports from multiple providers to meet identified client needs

• Building and maintaining positive relationships with clients, their families, carers, and service providers

• Monitoring the effectiveness and appropriateness of services provided, making adjustments as required

• Maintaining accurate and detailed client records and documentation in compliance with regulatory requirements

• Advocating on behalf of clients to ensure they receive timely and appropriate access to services and support

• Communicating regularly with clients and stakeholders to provide updates on service coordination progress

• Identifying and responding to client risks or concerns, escalating issues appropriately

• Supporting clients to navigate the broader support system and maximise their independence and wellbeing

• Contributing to team meetings and participating in ongoing professional development activities

What we’re looking for

• Relevant qualifications in social work, disability support, community services, aged care, or a related discipline, and/or equivalent industry experience

• Experience working in a support coordination, case management, or similar community services role

• Strong understanding of the disability support sector, including relevant legislative frameworks

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and groups

• Highly organised and detail-oriented, with strong administrative and record-keeping abilities

• Ability to work independently and as part of a collaborative team environment

• Sound judgment and the ability to identify and respond appropriately to client risks and concerns

• Current or willingness to obtain a Working with Children Check and/or Working with Vulnerable People Check as required

• Ability to travel to attend client, stakeholder and service provider meetings as required, including interstate engagement where necessary

• A genuine commitment to person-centred care and improving outcomes for vulnerable clients

What we offer

We are committed to supporting the wellbeing and professional development of our team members. We offer a competitive salary package, professional development opportunities, and the flexibility to discuss work arrangements that suit your circumstances. Our workplace culture prioritises teamwork, continuous learning, and a genuine commitment to supporting our community. We are an equal opportunities employer and encourage applications from all qualified candidates, including those with lived experience in disability or aged care sectors. If you require any adjustments during the recruitment process, please do not hesitate to contact us.

Apply now

If you are passionate about supporting individuals in the aged and disability sectors and meet the above requirements, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and motivation for the role to begin your journey with Capacity Coordination Services Pty Ltd.