Customer Service Representative

At Backs Electrical, we pride ourselves on delivering five-star customer service and building lasting relationships with our clients. We’re a trade-based service company with a strong reputation for professionalism, reliability, and quality work — and we’re looking for a dedicated Dispatcher to join our growing team.

About the Role

As our Dispatcher, you’ll be the first point of contact for clients — managing the entire customer journey from the initial phone call to job completion. You’ll handle booking jobs, coordinating technician schedules, and keeping clients informed every step of the way to ensure a seamless experience.

Key Responsibilities:

• Answer and manage inbound calls with a friendly, professional attitude

• Schedule and dispatch technicians efficiently across multiple locations

• Communicate with clients via phone and email to provide job updates and confirm appointments

• Manage the daily job schedule to ensure smooth workflow and prompt service delivery

• Record job notes accurately and assist with customer follow-ups

• Support the wider admin team with general office tasks and customer coordination

About You

We’re looking for someone who:

• Has experience working with customers or clients (trade or service industry preferred)

• Is friendly, confident, and professional on the phone — a true people person

• Can manage multiple tasks in a fast-paced environment

• Has strong communication and organisational skills

• Is committed to delivering five-star customer service every time

• Enjoys being part of a supportive team and takes pride in their work

• Wants to be rewarded with commission for their performance and contribution

Perks & Benefits

• Competitive pay with commission opportunities

• Supportive and positive team culture

• Ongoing training and career growth opportunities

• Be part of a company that genuinely values its team and customers

To apply, please submit a short Loom video (2–3 minutes) answering the following questions:

1. Introduce yourself and briefly tell us about your previous administrative or organisational experience.

2. How do you stay organised when managing multiple tasks, deadlines, or competing priorities?

3. Tell us about a time you solved a problem at work or handled a challenging situation.

Please email your Loom video and resume to **********@backselectrical.com.au.

Applications that do not include both a video and resume will not be considered.

if you take pride in providing exceptional customer service and thrive in a fast-paced, rewarding environment — we’d love to hear from you!

Apply now and join the Backs Electrical team.