Administrator/Customer Service Officer

About Us

Spao Ottobock Care (Spao) is part of the global Ottobock network, specialising in the design and delivery of innovative prosthetic and orthotic solutions that support human mobility and independence. With a strong focus on meaningful outcomes, personalised care, and practical solutions, our clinical, technical, and administration teams work together to empower people to advance with confidence towards a greater quality of life.

As a well-established organisation, Spao operates clinics across New South Wales and the Gold Coast, Queensland, delivering high-quality care and support to our clients.

Located within our modern Spao clinic facility in Penrith, this position offers an exciting opportunity for an individual who is passionate about delivering excellence in administrative and customer service support to our patients, clinicians, and wider team.

About the Role

This is a hands-on and important front of house role.

As a key point of contact for the clinic, you will provide a welcoming and professional experience for patients while supporting the smooth day-to-day operation of the practice. The role requires strong organisation, attention to detail, and a proactive approach to ensure administrative processes are managed efficiently and accurately.

You will play an integral role in delivering high-quality administrative and customer service support, contributing to operational efficiency and a positive patient experience.

Key Responsibilities

• Manage reception and administrative functions within a prosthetics and orthotics clinic

• Deliver a professional front-of-house experience, including bookings, enquiries, and maintaining a well-presented environment

• Handle incoming and outgoing calls in a timely and professional manner

• Collaborate with the clinic team to support business growth and enhance customer satisfaction

• Provide outstanding customer service with a compassionate and client-focused approach

• Liaise with internal and external stakeholders, responding efficiently with minimal supervision

• Maintain accurate data entry in ERP systems (SAP Business One) and generate relevant reports

• Support clinicians with sales processes, including liaising with funding bodies for approvals

• Receipt and dispatch of goods/mail.

• Ensure the integrity and accuracy of clinical data and client records

• Work both independently and collaboratively across other Spao clinic locations as required

Skills & Experience

• 3+ years' experience in administrative or customer service functions

• Healthcare, medical administration, or disability services experience is strongly preferred and will be given priority consideration

• Knowledge of the NDIS (highly regarded)

• Compassionate, professional, and customer-focused approach

• Strong problem-solving ability and commitment to service excellence

• Excellent organisational, time management, and planning skills

• Strong analytical skills with experience in reporting

• Proficiency in IT systems (experience with SAP Business One highly desirable)

• Minimum 6 months practical experience with SAP Business One highly regarded

• SAP B1 system experience preferred, with training provided for suitable candidates

• Excellent written and verbal communication skills

• High attention to detail and ability to manage competing priorities

Education & Training

• Intermediate to advanced proficiency in the Microsoft Office Suite

• Certificate or Diploma in Business Administration (or equivalent) preferred

Benefits

• Competitive salary package including superannuation and bonus

• Complimentary Festive Season Leave (3-4 days)

• Birthday leave

• Company-paid parental leave

• Employee Assistance Program

• Supportive and inclusive team environment

• Opportunity to make a meaningful difference in people's lives

If this opportunity resonates with you, we encourage you to apply. Please submit your resume along with a cover letter outlining your motivation and why this role is the right fit for you.

Please note that applicants must have valid and ongoing Australian working rights. Sponsorship is not available for this role.

Spao Ottobock Care is a proud equal opportunity employer. We are committed to building a diverse, inclusive, and respectful workplace where everyone feels valued and supported. All employment decisions are made based on skills, experience, qualifications, and merit.