Customer Support Coordinator

At Macquarie Electric, we’re proud to be one of Australia’s leading smart metering and electrical services providers. With a strong presence across NSW and SA, our success is built on a strong reputation for reliability, professionalism, and technical excellence. We partner with major retailers and distributors to deliver seamless field services and customer experiences. As a growing business, we value innovation, sustainability, and empowering our team members to grow with us.

Role: Customer Support Coordinator
Employment Type: Contract Role for 3 months, with the potential for extension based on business requirements and performance.

Monday-Friday 38 hour working week

Location: Penrith NSW
Hybrid working arrangement available after initial 2 week training period

Are you passionate about delivering exceptional customer service and thrive in a fast-paced, team-focused environment?
We have multiple roles available for Customer Support Coordinator's to join our growing team in the metering industry.
This role is ideal for someone who enjoys working across inbound and outbound customer communications, coordinating appointments, and being a key point of contact between customers, field teams, and internal stakeholders.

Key Responsibilities:
- Communicate with customers by following scripts and procedures
- Coordinate work depending on the location of a technician
- Liaise with team manager
- Work with internal and external teams to resolve scheduling challenges
- Ensure KPIs and compliance of Metering Provider is met

You’ll Bring:
- Experience in a call centre or customer-facing role (utilities or metering experience a bonus!)
- Excellent communication and organisational skills
- A customer-first mindset with a proactive attitude
- The ability to work in a dynamic and supportive team
- Strong Computer Literacy
- Familiar with Scheduling Software

Why Join Us?
- Be part of a company driving innovation and standards within Metering
- Work with a supportive team that values growth and initiative
- Opportunities for internal progression and leadership development
- Competitive salary package and great team culture

Apply now
If you are interested in becoming a part of the MQE team, please send your resume through to ***********@mqegroup.com.au or call Beth Porter 0437 144 ***